Data deletion
Meritavi has no accounts. There is nothing to close: your family's data lives on your phones, and on Plus our server holds only sealed letters it cannot read. You can delete both yourself, at any time, without asking us.
1. On a phone
- Delete the app. Everything Meritavi kept on that phone goes with it.
- Or, to start over without deleting the app: in parent mode, Settings → Data → Reset this phone.
Backup files you saved yourself (for example in your cloud drive) are yours: delete them where you put them.
2. On our server (Meritavi Plus)
On a parent's phone, in parent mode: Settings → Data → Delete from the server, then confirm with your PIN. This removes, at once and for good:
- the family's record — only its random identifier and the date it was emptied remain, so that an old phone cannot quietly start it again; they say nothing about anybody;
- every phone's record and its token, and every push token;
- every sealed letter still waiting to be collected;
- the record of which subscription paid for the family.
The family's phones keep everything they have; they simply stop keeping each other up to date. The subscription itself belongs to your App Store or Google Play account: cancel it there, as deleting data does not cancel it.
3. If you cannot use the app
Write to hello@midax.studio from the address you want us to answer, and tell us so. Because we cannot read your family's data and hold no names, we will ask you to confirm the request from a parent's phone where possible; otherwise we delete the family's records on the server within 30 days of a request we can match to it.
4. What we keep afterwards
Only the family's random identifier and the date it was emptied, as above — nothing about anybody. Records a store keeps about your purchase (Apple or Google) are theirs, under their own policies.